Refund Policy

This Refund Policy applies to the services provided by Erpizo LLC, including but not limited to Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Project Management, Human Resource Management (HRM), Accounting, Sales, Customer Support, Warehouse, and Manufacturing related modules, collectively referred to as "Services," offered on the website.

1. General Refund Policy

Erpizo LLC is committed to ensuring customer satisfaction with its Services. We understand that situations may arise where you may require a refund. This Refund Policy outlines the circumstances under which refunds may be issued.

2. Eligibility for Refund

2.1 Service Termination

  • If you decide to cancel your subscription to our Services within the initial 30 days after your initial purchase, you are eligible for a full refund of the amount paid for that initial 30-day period.
  • If you choose to cancel your subscription after the initial 30 days of your purchase, no refunds will be issued for the remaining portion of the subscription period.

2.2 Trial Period

  • If you have subscribed to a trial period of our Services, you will not be charged during the trial period. Therefore, no refunds are applicable for trial periods.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Send an email to with your refund request. In the email, include your name, contact information, and a detailed explanation of the reason for your refund request.
  • Our billing department will review your request and, if it meets the eligibility criteria, process your refund accordingly.
  • Once your refund request is approved, we will process the refund using the same payment method you used for the original purchase.

4. Refund Timeframe

Refunds will be processed within 30 days of the approval of your refund request. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider's policies.

5. Contact Information

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at:


6. Changes to the Refund Policy

Erpizo LLC reserves the right to update or modify this Refund Policy at any time. Any changes to this policy will be posted on the website. It is your responsibility to review this policy periodically to stay informed about any updates or changes.